I have been using Mozy for a couple of years now to backup my laptop whenever I am connected to the Internet and it is idle. I have never had a problem with it. But for some reason a few days ago the application would get stuck saying “Loading settings……” I am running on Windows 7. I went through a bunch of troubleshooting, but no matter what I did it would still get stuck. Finally I stumbled across this information, and it solved my problem. I figured I would share it:
1. Click on Start Button
2. Go to All Programs-> Accessories and right on Command Prompt and select “Run as Administrator” from context menu.
3. Copy the following and paste it into the command prompt window: netsh winsock reset catalog
4. Now copy this command into the same window to reset the TCP/IP stack: netsh int ip reset reset.log
6. Run a Manual Backup
I don’t know why that fixed the issue, but it did. My backup started to run perfectly after the reboot.