Solved: Mozy stuck at “Loading Settings…..”

I have been using Mozy for a couple of years now to backup my laptop whenever I am connected to the Internet and it is idle.  I have never had a problem with it.  But for some reason a few days ago the application would get stuck saying “Loading settings……”  I am running on Windows 7.  I went through a bunch of troubleshooting, but no matter what I did it would still get stuck.  Finally I stumbled across this information, and it solved my problem.  I figured I would share it:

1. Click on Start Button

2. Go to All Programs-> Accessories and right on Command Prompt and select “Run as Administrator” from context menu.

3. Copy the following and paste it into the command prompt window: netsh winsock reset catalog

 4. Now copy this command into the same window to reset the TCP/IP stack: netsh int ip reset reset.log

5. Reboot

6. Run a Manual Backup

I don’t know why that fixed the issue, but it did.  My backup started to run perfectly after the reboot.

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